<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gleff:
Actually, my read of lots of posts suggests:
- Continental sometimes WILL comp highest level [...] </font>
I can confirm that Continental has/will do this. The passenger I know for whom they did this was definitely a lucrative customer...many, many international trips, paid business class, average of over 50,000 flown miles per month.
His circumstance is a stunning example to me of just how much $ a gate agent's "attitude" & misapplied exertion of authority can cost an airline.