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Old Sep 4, 2001 | 12:38 am
  #1  
hindukid
 
Join Date: Jul 2001
Location: Chicago
Posts: 2,682
Diff. Airline poicies on weather

What have people found different airlines to do in case of weather related cancellations. I flew NW this weekend IAH-MSP-EWR. 2:30pm flight was cancelled from MSP to EWR. They were only able to confirm me on a 10:00 pm flight from MSP-EWR. I stood by on 7 flights to either EWR or LGA and couldn't get on any. Some people were not even given 10:00 pm flight, they were told they would have to travel next day. Hotel was not paid for. meal voucher was not provided. Nothing was provided. Overbooked flights only took volunteers to make room for confirmed pax. Volunteers were refused even though standby pax from first cx'd flight were denied. I ended up 8 hrs late. I had missed connections or cancellations requiring overnights before. Once on AA, once on DL. Both times they paid for hotel and $25 meal voucher. Was I lucky those times, or did NW screw an entire plane load of pax. What bothers me is not that I was 8 hours late, but that no sort of attention of anykind was paid. Weather in NYC was bad and nothing can be done about flight cancellation. Every flight on every airline was completely booked. I called every airline and there was no way to even buy a full fare ticket. However NW basically said that it's a weather related delay and therfore pax are expected to handle 100% of inconvenience. In my experience NW should have shared some of the inconvenience. Pax should have been provided with meal vouchers, access to world club, and hotel if necessary. This is the kind of service that I have received from AA and DL. One thing that NW did which was really wrong however was refuse to put me on waiting list to LGA, since my ticket was to EWR. I thought that this was really wrong since this was not a voluntary change, and I was already several hours late. I didn't make a big fuss however, because I knew there was no way I was getting on LGA flight anyways. Do I deserve something from NW, or am I expecting too much.
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