Originally Posted by Yachty

Hi there,

I'm hoping to do my first Done4 from Ist. I studied this site, checked my routing on the oneworld timetable and validator and then faxed it off to the BA desk in Istanbul safe in the knowledge that my routing was sound…Or so I thought! I then received a reply, saying they have to 'deny' my route. Before I go back to the drawing board, would anyone mind casting their eye over it to let me know where I went wrong?

IST-BCN-LHR-JFK-SJU-ANU-BWI-LAS-LAX-AKL-SYD-PER-DRW-DPS-HKG-NRT-HKG-CMB-SIN-LHR-IST

The reasons for refusal given are as follows:

1: requested itinerary exceeds the 20 flight segment maximum
(I thought the departure airport didn't count as a segment?)

2: "none of our oneworld partners are operating from Tokyo to Colombo. This has to be purchased separately"
(I wanted a flight from tokyo to Hong Kong to Colombo, does this not exist? Maybe the problem here is that I put the flights NRT - HKG - CMB on the same date?)

Further notes were:

"Please remove at least 2 segments of your itinerary and refax."

"It is recommended to leave out Sydney-Denpasar as this segment is operated by Australia"
(I didn't want to fly from Sydney to Denpasar, I thought you could fly there from Darwin)

Any help would be much appreciated!