Moderator, SkyTeam and Germany
Join Date: Sep 2001
Location: FRA/STR/NUE
Programs: BA, LH, KL, EY, IHG, Marriott, Hyatt, Hilton, Radisson, H Rewards
Posts: 5,965
I see it as a "Schadenersatz" claim. The definition then would be that there actually has to be a damage. If they claim a full nights rate penalty and then rent this very same room out to another guest it would be fraud IMO. I'm no lawyer but I remember some case studies from my law class during university about similar cases.