Originally Posted by heathriel
Anyone who has Amex Plat - how do you get them to bump your existing SPG account to gold? Do you call Amex or SPG?
You need to call Amex Plat customer service. They'll give you a "code word" for the Gold upgrade. Then call SPG, give them that word, and they'll bump you up. You should see it hit your account within a couple of hours.