Now I agree with checking co.com, or searching on the airline's website for information related to their thread question--it helps. Yet, I equate posting to the forum like calling customer service...you want to speak to a person. You can spend a great deal of time sifting through searches and other posts and still not get the answer you need from a search.

I get sick of reading through threads and seeing all of the "do a search" posts. If you've seen it before and don't care to read it, simply move on, or don't reply. Instead, they make the OP feel bad for posting. The forum should be an open place for people to ask questions about One Pass and CO without being bombarded by the "do a search" people. Many times the OP's have become sick of doing a search elsewhere and find the forum to be an easy place to simply ask and get a straight answer. I know that's why I've come here--to get personal experiences of other flyers without having to search company websites and not get the marketing department answer to everything about CO.

Has it changed? Maybe, but it's not necessarily worse off.