pinniped, we stayed at the hotel for one night last weekend. They only gave us one coupon for breakfast. We argued, they said just one coupon per diamond member, but in the end they gave us two.
We were given a standard room; the hotel was heavily booked due to a wedding and a conference. We found it quite small, and on asking again, were upgraded to a corner room. Having just come from the Embassy Suites, we were struck by the lack of a refrigerator/mini bar. The room didn't have a safe either, which seemed odd for a newly opened property.
The Embassy Suites comps internet to Diamonds; the President charges $10/day and uses an outside vendor. We were forced to pay again in the morning. I havce a query into Hilton about that, as I understood access to be for 24 hours, not ending at midnight.
We received no in room amenity, other than a single bottle of water in the first room and 2 bottles of water in the corner room.
Summarizing the treatment the hotel offered us as Diamonds:
- no room upgrade
- no in room amenity
- one coupon for breakfast
- one bottle of water