Originally Posted by wjudge
I absolutely hate it when I am given a mini-van! This has happened several times with Hertz when I reserve a car with Neverlost. Their answer is always, "Ma'am, it's an upgrade." Ahh!! I am a 29 year-old female without kids that does not EVER want to drive a mini-van!! Give me my freaking Taurus!!

I took care of this problem by having them add a note to my profile specifying no SUV/mini-van upgrades. Hasn't been an issue since.