Originally Posted by JDS@LAX
Has anyone else had problems receiving online e-mail statements from CO? I signed up to receive them along with OnePass partner promotion e-mails a few months ago to get more Mileathon points. Yet, I still have not received a single e-mail from CO in my inbox (other than EUA e-mails, at least I get those on occasion...) Not to mention that when I check my e-mail settings under my OnePass account, it shows that I am signed up for all of these e-mails... any input would be appreciated!
I haven't had any problems with receiving e-mails from CO (that includes OP Statements and Last Minute Deal emails). But one place I would suggest you start, if you haven't already, is to check your spam/junk email folder. Because mass e-mails (like ones we received from CO) can sometimes be mistaken for spam by e-mail filtering programs, they may have been redirected from your inbox to the spam folder. If this is the case, you'll have to add the CO email address or domain to your "safe senders" list to get them delivered to your inbox. Good luck!