Well I spoke to a much more friendly agent yesterday from customer relations who responded to my letter. They offered me a refund on the unused portion of the America West ticket, plus vouchers for the difference between the Southwest ticket and the refund and the $200 compensationper person. Seems fair, although all I really wanted was just my money back for the Southwest flight. Frankly the thought of flying that airline again doesn't excite me too much at this point.