Originally Posted by Swanhunter
There can be a problem if you have ticked the box not to receive communication from BA by mail - the box lines under Your Preferences ?(or somesuch). This happened to me and a colleague a couple of years ago.
It might be worth switching that to yes for a little while...
TonyC - a lounge letter normally suffices in lieu of a card.
excuse my ignorance but is the lounge letter from the exec club or from the lounge itself (eg get a letter from the lounge in T1 Heathrow)