Originally Posted by PeterSkeeter
I don't think languages are a barrier anymore. Most loyalty prgrams offer information and customer service in more than one language, usually 3 at least (English, French, Spanish). So that's not the issue.
Yes it can be regarding round/return trips and single trips. Happened on a 9000 mile bonus targeted offer on FB about flying 4 trips (4 segments in French, while saying 4 return trips in English)