Originally Posted by snorkmaster

If you:

--purchased your ticket from Orbitz,
--had ticket numbers showing online,
--had your reservations cancelled by Orbitz/Alitlia, and,
--haven't actually called to get Orbitz/Alitalia to reinstate, change your res, etc...

-Have you received your paper tickets?
-Is the record locator the same as the original?
-Does your reservation now show as active on Orbitz or ViewTrip?

Thanks.

I imagine Orbitz would have saved their staff hundreds of call hours by simply emailing the ticketed folks with an explanation of how they were going to address the situation.