Sorry to hear your frustration. I have sent you a private message in regards to your post, but here are a few points to be made to everyone:

1. Check-in online at www.radisson.com/ExpressYourself. Request your preferred room type in the free form comments/requests field. Online check-ins are handled with priority at the hotel.

2. If you will be arriving at the hotel somewhat early, try and request your preferred room type. If its not available, offer to come back later in the day/evening with the hopes of getting your preferred room type and just have the hotel store your luggage.

3. E-mail the hotel at [email protected] and make your request that way.

Membership (and any elite status) in goldpoints plus won't hurt your chances either.

Hope this helps.