The e-Reward system seems to have glitch quite frequently ever since they "upgraded" their site.

Today I did a Survey and tried the "earn more" button - usually the earn more button will bring up some short questions for a few dimes - this time it did not but asked log in. Also the survey remained open to me eventhough I already did it.

I would assume the HHonor redemption or any other redemptions would be subj to the glitches quite often. Just try again tomorrow.