Originally Posted by diamondviprocks
Has anyone ever thought that maybe some of you us need to calm down and think of it as what it truely is... a business. Do any of you ever complain about some one getting a tax return that you didn't? Or someone getting a Credit Card that you WERE not targeted for? I mean seriously I stay at Hilton almost 200 nights a year and as of yet I have not felt jilted or ignored by the program and or their customer service.
Hmmm... And then you went and posted a promo code...
Anyway, my first double points stay posted.
So, lets all remeber what HHonors is, it is a LOYALTY program. If you are loyal to a program and FEEL like you get shafted because people less LOYAL than you get better deals from Hilton, I would probably be unhappy too.
Just about every customer retention study done shows the cost differential between keeping and gaining new customers, the later being much mor expensive. So, vote with your pocket book. When Hilton, or DirectTV, DishNetwork, Cingular, Comcast, etc offer KILLER deals to new customers and consitently FORGET their current customers, leave and shop elsewhere...
Then, if you want to come back later after they offer you great deals to regain your business.
Me, I just call HHonors and ask for the promo. I find that they will generally give in after a call or two, and I'm happy enough. Yes, it would be nice if they just offered it to me to begin with, but I look at it like a game now.