Originally Posted by miikka
I think it is outsourced and organized in different ways in different parts of the world. By looking different reports in this forum, it seems that UK concierge service is something different compared to US. Are we sure that UK concierge is outsourced at all?
Business Traveler (UK) in an article titled "Play Your Cards Right" states that UK American Express has an in-house concierge service. It's also a good article to decide if the various services are worth the extra cost of these high-end cards.