Originally Posted by brie

I had a somewhat difficult experience on a BA flight a couple of weeks ago and the crew urged me to write it up on a comment card. I did (on board the plane), and ticked the box requesting a response from the airline. (I'm not sure what they can do, but the crew were quite emphatic that I should submit the card and at least this way I'll know that the issue was understood and perhaps can be handled differently in the future....)

For those more familiar than I with BA processes: How long should I wait for a response before concluding that the comment card has gone missing and resending my message through different channels? The card was hand delivered to a BA check-in agent at my destination airport, so theoretically it did not get lost en route.

Thanks!