Originally Posted by AHO
I wish the thing is like as you say.
But please imagine yourself as hotel manager of the hotel and you know your hotel hasn't load any wrong rate.
Why should you accept the mistake rate which someone else has made.
It is not hotel's responsibility.
I see the only reasonable solution (for hotel) is hotel guest pays original(higer) rate, then Travelocity reimburse the difference between original fare and the fare they offered to their customer.
I don't like the solution either, but it is at least fair for the third party(hotel).
I don't think at all that the hotel should not get their money. I do think that Travelocity should guarantee the rate it sold; the rate that was clearly understandable as the rate and was clearly identified as a currency. The other numbers they say are the "real rate" were not identified as any currency at all, so why should a customer clearly understand that they represented an amount of money when a different number was clearly indicated with currency under the heading PRICING.
I do think Travelocity should pay. The hotel is not at fault at all and should not lose anything at all.