Originally Posted by Kakjapan
I don't understand why you wouldn't be guaranteed anything without a prepaid rate. If this were the case, then in theory, every hotel stay that is booked but not prepaid could have random rate changes anytime - but that doesn't happen.
I believe that a reservation should certainly be guaranteed at the rate you reserved it for...unless the agent/company who booked your reservation screwed up somehow and offered the hotel at the wrong rate and a whole bunch of people...and so on...a la travelocity and hotels in Japan. This is the basis of the reason I believe Travelocity should honor the rates we booked.
I think Travelocity may know this...as my reservation is still there, and I've had no response to my e-mails to the mysterious Simsit or
[email protected]. It's well beyond the 24 hours they promised to respond in.
I wish the thing is like as you say.
But please imagine yourself as hotel manager of the hotel and you know your hotel hasn't load any wrong rate.
Why should you accept the mistake rate which someone else has made.
It is not hotel's responsibility.
I see the only reasonable solution (for hotel) is hotel guest pays original(higer) rate, then Travelocity reimburse the difference between original fare and the fare they offered to their customer.
I don't like the solution either, but it is at least fair for the third party(hotel).