Originally Posted by HeathrowGuy
Please read article 5.1 very carefully:
5.1. The Carrier or its authorised agents will record the passenger’s reservation and give the passenger written confirmation if so requested by him/her. Only the reservation confirmed in the system that the Carrier uses to record reservations for its flights will be considered valid. The Carrier will not be liable for any damage caused by lack of or mistaken recording if not attributable to Carrier’s own negligence or with intent.
Some fare rules may include conditions that limit or exclude the passenger’s right to cancel or change reservations on Carrier’s flights.
I am not a lawyer, but I think the debate is centered as to whether the ticket hit the AZ reservation system.
If AZ never booked the ticket in their reservation system, they can cancel it without violating their Conditions of Carriage. If it hit their system and is due to their negligence, they must ticket it. Simple way to tell is if you have a ticket number, it probably hit their system. No ticket number = no recourse.
Am I correct in my interpretation?