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Old Apr 3, 2006 | 11:39 am
  #62  
Land-of-Miles
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Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,914
I take back some of my positive comments.

I checked my Amex bill online today and found that I had been charged 2 items @ £16 each for what I assume to be breakfast at this property for my other half and I. I am furious about this given that they removed the charge and seem to have surreptitiously recharged my credit card for the same items they removed when I checked out.

I have emailed the GM (who I know is on holiday this week) and Diamond Desk and will post an update. I have never experienced anything like this in 8 years staying at Hiltons or in my 4 years as a HH Diamond.
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