For upgrades My experience so far is 0 Gold floor upgrades in 2 years. As Platinum I typically get a room one level up from what I have booked, sometimes ended up in a nicer room or a Jr suite but only on rare occasions.

I had a status match 3 years ago, Was SPG Plt and was offered 1 tier below in FPC (Gold at the time).

I agree thay are not offering a competitive product right now. I stay there only if I have too. Still waiting also for the 2006 package. After 1 month I would have expected at least an E-Mail to explain the situation and apologize for this. Hope they will realize they're on the wrong track and make changes in that program asap.