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Thread: acceptable follow-up to ES complaint?
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Old Apr 1, 2006 | 4:45 pm
  #4  
CAL PHL FLYER
 
Join Date: Dec 2005
Location: Philadelphia,PA
Programs: United 1K,Marriott Platinum Premier,IHC Platinum Ambassador,Hilton Gold
Posts: 1,898
Ask the Diamond desk to connect you to Guest Relations and ask for a refund..when I have used my AMEX card on 2 different ocassions and experienced problems,i was sent a refund check for the entire amount of the charges.
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