Originally Posted by FlyerBeek
This week I contacted the Diamond Desk to file a complaint. I was told a member of the hotel management would contact me within 72 hours.
The next day I received a poorly typed email with no subject line (at first, I mistook it for junk mail) from the hotel's chief engineer informing me that problems I experienced had been corrected. No offer of compensation was offered, just the unhelpful suggestion that I visit the hotel again during my next visit to PHL.
I then received an email from Hilton Guest Assistance letting me know that the hotel management team has "attempted to contact me without my success" and that my complaint file is being closed.
I feel that I deserve a better response than a single email.
I would greatly appreciate any advice and/or opinions you guys and gals could provide.
Thanks,
FlyerBeek
The hotel fixed your $80 overcharge. They responded to your complaint re noise and (apparently) they also tried to get in touch with you.
If your motivation is to have your complaints addressed, then I believe that this has been done. If you motivation is for some form of
compensation, then I think that you have to make a better case and let them know specifically what you believ would be fair