Same thing happened to me recently but not with a UA card. I had my Washington Mutual debit card cancelled while I was out of the country, still after 11 days I don't have a new ATM/debit card, I was told by Wamu that a huge number of cards were deemed a security risk but they couldn't tell me any more details. I would think as a "valued" customer they would have at least called me since they have all my details, this was unknown to me as I didn't try to use the card until 4 days after they cancelled it. I got home last night and went to my branch today, they were no help in getting me a new card quickly so I withdrew a significant amount in cash (much to the dismay of the manager) and opened a Wachovia account.

They promised me a new card today and the mail comes in a few hours, I told them I will continue to do business with the bank if it comes today but if not I will be back for the rest of my money and because of the inconvenience I want it all in cash. I have a six figure relationship with the bank, if they were sweating my first withdrawal today they will be calling HQ for this one. I will know today.