No specific travel is currently attached to this, at least not for now, but you never know! It's a great opportunity to get in early enough to really make a mark.

Steve

Description:

Want to be part of an amazing new opportunity? scanR is building and delivering a groundbreaking application for business users of cellular handsets. As a Support and Service Engineer, you will help customers use scanR’s applications enabling cellular handsets throughout the world to communicate key business data over the air in both a direct (customer contact) and indirect (internal testing and operational support) fashion.

scanR is still running in quiet mode – but is already well funded by established venture investors. We are looking for driven, talented engineers to complete our team of industry veterans and bring the vision to market

Responsibilities:
• Monitor, track and respond to customer issues
• Work with external customers to help resolve issues using scanR’s services
• Track and update status of ongoing issues
• Generate customer service reports and metrics
• Assess issues and escalate to engineering as needed
• Assist in Quality Assurance testing as needed
• Assist in the ongoing technical and operational support

Qualifications, Education and Experience:

Required:
• Strong communications skills.
• Experience working internal and external support issues
• Experience working directly with end users to diagnose and resolve issues
• Experience working with smartphones running PalmOS, Window Mobile, Symbian
• Understanding of basic SQL syntax and query structure
• Experience with bug tracking systems such as Sourceforge, Bugzilla, TTPro, Remedy, or FogBugz
• Experience with Windows 2000/2003 Server
• Experience with MS Office products and report generation
• Bachelor’s Degree or equivalent work experience

Desired:
• 3 years experience in an operational environment.
• 3+ years in end-user support, preferably with technical products
• Demonstrated understanding of ticketing and tracking systems
• Experience setting up and using monitoring tools such as Big Brother, Network Eagle, HP Openview or ActiveXperts Network Monitor
• Understanding of scripting languages and automation tools