Originally Posted by thadocta
The ideal situation would be to set the reward levels and then to charge a fee where a booking *could* have been made online/automated phone/whatever.
That way, you aren't penalising those who make the assisted booking where assistance really truely is needed.
Dave
Now that would have been a sensible! QF though only thinks about its bottom line and does not care that its online booking engine is not yet up to scratch.
If QF had done that, this whole thread would become academic.