Originally Posted by Bigbit
I understood exactly what they were doing, and it made perfect sense (get the passengers to MHT as the BOS passengers could catch a later hourly flight), but it was lying, pure and simple.
That's and equipment swap not lying, the BOS flight was cancelled technically due to a mechanical.
Anyhow, I'd be curious to get some feedback on this issue from any agents that are out there (UA or not). This is not my thread, but maybe its more appropriate to put this in another forum since this is not an issue specific to UA. All airlines' agents lie at one point or another.