Originally Posted by niko
Actually at least in Helsinki they changed rules in March and now you have to pay 35€ service charge when you use VDB vouchers. Which is not nice since the vouchers cannot be used with online bookings...
Well actually you can use your VDB voucher when booking online. Just use your CC for booking and then call the internet support number and tell them you want to use your voucher instead. They'll ask you to send it via mail to address provided.
Worked fine for me (used the VDB voucher which I got from overbooked CPH-PEK flight).