Originally Posted by UNITED959
I have to say that, while I drop a few f-bombs everytime I use that ridiculous site, the overall design and site navigation is pretty decent. Could use a few tweaks here and there...but it is relatively simple from a user experience standpoint.
Now, if you want to talk about the hodge-podge, jacked-up programming...like when you click "Purchase" and the screen goes blank, or you can't apply an online cert, or...well...just about anything else...that's where united.com really stinks and should be totally revamped...
My experiences have been consistent with UNITED959's. United.bomb is actually an OK site in terms of finding static content like award charts. What really needs a ton of improvement are all the dynamic content aspects -- flight search, upgrade search, and so on.