It seems that the only people defending Jane Costello are the folks who had a "positive" experience with her. Based on my interpretation of the author's original post, Ms. Costello took a random quote out of cyberspace and put it into an article of hers. She tried to contact the author but never managed to verify the story. Instead of withdrawing the quote/anecdote from her article, she decided she had a deadline and couldn't wait. Further, to make matters worse, she reprinted the quote out of context and presented the author in a less than favorable light. That stinks. My question is why hasn't Ms. Costello responded to this allegation from the author. We all know that she uses FlyerTalk for the inspiration of many of her articles. Presumably, she reads FlyerTalk as well. If she has been misrepresented by the author, she has a right to defend herself. I would like to hear her defense.