Oops. They connected you to the "retentive" deparment by mistake.
It'll be interesting to see if they catch it and call or...
Originally Posted by Racefan6
Maybe it depends on the time of day....I just called to cancel and she tried to transfer me to the retention department, but their phone lines were all busy, so the original rep processed my account closure without any offer to stay
ejwills, you have indeed figured this one out. ^