Originally Posted by heathriel
I was in Richmond two hours before I would have been originally, and I got to stay longer because I didn't have to drive back to IAD to fly home, all because I offered an easy fix to the nightmarish situation the agent was in.
this is the key -- if i'm trying to get something specific out of a bump or other involuntary rebooking, i make sure to know exactly what to suggest so that the agent's job will be easier if they just give me what i want... then i follow it with "oh, and since we had to make that change, can you adjust my return flight to......."
whenever i book out of PVD or MHT to save money, i'm always following the flight status on the outbound, hoping for a delay i can use to get rebooked out of logan... agents don't often consider alternate airports, probably because people then expect ground transportation. i always let them know i'm willing to use an alternate airport, and will get myself to/from...