Originally Posted by barry willis
Once again there is no reasoning behind the compensation of $50 per day. Imagine being in Moscow in winter.Recently I was without luggage for my entire 3 day stopover in The Maldives.It was meant to be a relaxing sort of stopover sitting on a secluded beach but as I had no luggage I just stayed in Male waiting for news and trying to find clothes that fit me.End result was that I got $150 for this.My next destination was Casablanca and when I arrived my luggage did not. There were about 10 of us and the Emirates agent was not mentioning anything about the compensation. I decided to inform the people around me that compensation should be paid.Incidently an hour later all of the luggage arrived as it had been sitting on the tarmac.The Emirates agent had also closed the office so no one could make a claim in any case!
I've been reading these threads with great interest. It does seem to me that baggage continues to be the poor relation of the airline business.
Carriers will spend many millions of dollars on new seating in a bid to satisfy passengers and make them return. Yet these same "happy" passengers are so easily alientated when their bags get lost or delayed and when airlines, all too often, show little interest in offering decent compensation.
A news item from trade body SITA demonstrates the scale of the problem. SITA says that 30 million bags are mislaid every year and it's costing the airline industry USD 2.5 billion.
See link below:
http://www.sita.aero/News_Centre/Pre...n_say_SITA.htm