I can't handle the new voice activated system! It prompts you twice for your onepass number, and 50/50 chance it's not going to understand me either time...

...after the second time, even if it hasn't understood me, no verification that it's not worked - the only verification you get is when the system comes on and says "we appreciate your patience. your call will be answered in approximately ..... twelve.... minutes!"

I like pushing buttons, not chatting with a computer...

I'd suggest, at the very least, that the system reverts as such: "I'm sorry I'm having difficulty understanding you. Let's try another way. Please ENTER your onepass number..."