Originally Posted by Coolcamden
Thank you, you are right, I think he was a United agent. I stand corrected.
What is the $100 for? just processing fee?
How can I exchange the current tickets for Europe tix?
Call the same place you booked them (the UA international awards desk). They'll let you know all the details (mailing them in, airport exchange, etc..).
And yes, the $100 is a 'processing fee'.