Thank you, you are right, I think he was a United agent. I stand corrected.
What is the $100 for? just processing fee?
How can I exchange the current tickets for Europe tix?
Originally Posted by GPS123
I am assuming you are redeeming UA miles for this award ticket through United. The $100 change fee is imposed by United, and they set their own rules. It has nothing to do with ANA or SQ (or star alliance in general).
"I talked to a *Alliance agent last night."
There is no such thing as *Alliance agent. You were talking to United agent, and it is United who ask you for the $100 fee.