I agree 100% with writing, emails, switching carriers etc. Til NW gives up on this stupid RoachCoach. I also realize that lots of people already have non refundable tickets. I would like to propose the following for you. On your next flight, bring a 10 pound old phone book with you. Leave it on the plane. NW has 1200 flights a day. If only 1 of us did this on each flight, NW would have to haul away 12,000 pounds of phone books a day BTW In Minn. Phone book recycling is the law and mandatory. How ya like dem apples doug?