Originally Posted by PaulNEPats

So I decided to try out the SPG program since I've heard good things about it. I booked a trip for my parents 25th anniversary at the Sheraton Sand Key Resort in Florida, and want to make sure they have a good trip. I gave my parents my card and told them to ask for the late checkout benefit. They were denied since apparently I have to "ask for it when making the reservations." What kind of lame excuse is this? Preferred Plus is still offered a 4pm late checkout isn't it? I've never had this problem with the other rewards programs I use, and this paints a bad picture for me already. My parents have a late flight so they could have really used the late checkout. I have to say I'm quite disappointed.