Originally Posted by hmattila
I have not got a single penny yet. What happened is that issues was recorded in Germany, I have been calling now between Dusseldorf, Dubai and Johannesburg (I am based in JNB) and now they moved the case to JNB office to take care. They however cannot get the papers from DUS, so I had to fill all the papers again. I do not understand what's the point to put value of each stolen item when anyway max I can get is 200 USD, ie. price of two shirts.
Let's see what they say next time when I try to take 40 kg in hand carry :-)
I'd suggest to take it up directly with customer service in DXB. The staff in JNB is not very helpful (and doesn't have a clue anyway) in cases that go beyond their normal duty activities. I had a Denied Boarding (also in F but that does not impress them very much) case with them and it took me about 5 month to get the thing sorted out (and then only after contacting DXB).
Last edited by capetonian; Mar 21, 2006 at 12:26 pm
Reason: added sentence