Similar issues
I fought to get my FT subscription, and it eventually arrived about five months late (after several phone calls, a fax, and some emails). About a month after it began delivering, I received the "sorry, but yr chosen subscription is unavailable" postcard -- despite the fact that it was delivering regularly, and is still listed on the website. They're incompetent, clearly, but it's a great way to use orphan miles that would otherwise sit unused (Midwest). The Financial Times is only 2000 miles and makes for a great second newspaper.