Originally Posted by Squirrel99uk
If you would like help or advice before your visit suggest you ring the hotel and ask for Lisandra (main office) or Lorraine (Club lounge). I am sure they will look after you.
Lisandra definitely... I've dealt with her many times, and she's amazing.
Originally Posted by Squirrel99uk
The Universal CP is an excellent hotel and the staff will fall over themselves to help anyone.
excellent hotel, yes... but they can't keep their staff long enough for me to consider any single person OTHER than Lisandra exceptional