Originally Posted by colerc
To address the OP's point, it's also worth noting that the Concourse C ORD RCC is not only worse than the others in that airport, it's one of the worst in the system...
Why is the RCC so bad, when it's a major UA hub? All the traffic makes it harder to keep up the standards without spending more money--but a club that at one time or another serves virtually all members is one place they should be spending money.