Originally Posted by TWriter

I love the assumption that although no other website I look at for any purpose gives me the 'some of the features of this site won't work with your browser' message, that not being compatible with my (entirely standard-compliant) browser is a matter of deliberate decision on Air Canada's part not to invest in making good code.

It smacks of incompetence to me, and of the airline's general policy of voicing a concern for customers without actually doing anything about it. So right at the beginning of the on-line experience I'm told my decision to use the operating system and browser I do is a poor one, and I'm requested to fire up the inept, unstable, non-compliant, and slow-to-load IE instead.

Mac kit doesn't cost double other kit, and unlike Windows machines it actually works. Furthermore, despite the website's alienating message, I've always found myself able to book tickets without any problem.

As I said, this isn't policy, it's incompetence.