Originally Posted by kipper

I would be thankful to be safe, and that everyone was safe. I would argue that the hotel should take reasonable efforts to prevent fires, but how do you know they did not? As far as the upgrade, are your preferences set for the upgrade or bonus points? Also, remember, while your status means they should upgrade you if they have the room, it doesn't mean that you deserve to stay free because they didn't. Some people have found that they have success in asking at the front desk upon check-in, or calling the hotel a day or two before to request the upgrade, so you might want to try that next time. My take is that you were already unhappy, and are looking for a way to get something for free, using the fire as a reason. I understand that people have asked for compensation for false fire alarms before, and I won't comment on that. However, you should be thankful that you were safe during the real thing, and not look for a way to get something for free because you were already unhappy with something else, IMO.