<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by avek00:
Who cares if pax revolt? If they get out of line, call the airport police and let them take care of business...</font>
DL revenue management will care a great deal. I am not speaking of the immediate issue of "what do we do about all these upset Kettles?" I speak of the more long-term issue of "well, we've managed to alienate every potential customer except for DL employees and al-Qaeda members. ... do we do for revenue
now?"