Originally Posted by Macspreader
Just to clarify, what is CRO, and since you know the hotel, do you have the telephone number to hand (and the one for PC CRO as well) ? Sorry to ask so much..
CRO = Central Reservations Office. It is an office that books reservations for more than 1 hotel. Whenever you call the chainwide toll-free reservations line, you are speaking to a CRO in a call centre as opposed to the physical hotel.
As for the numbers, by your BA and Tesco's membership, I'll assume you're from the UK. If that's the case, here you go:
Crowne Plaza Universal (great hotel by the way. I've spent a night or two there recently
Good choice!), 001-407-355-0550
Crowne Plaza CRO 00800 8222 8222 (It's an international Freephone number)