Originally Posted by legionnaire
While i can believe that of the united 10 years ago, would they accomodate a passenger in a similar fashion today? If you were a UGS or 1k, perhaps. As a 1p/2p/3p/GM - i doubt it. Even if it were done at the discretion of the GA, i suspect the GA would get a lot of grief for that kind of discretionary decision making.
The struggle in Corporate America has always been between the
bean counters and the
visionaries.
The
bean counters only look at
tangible value, i.e., let's generate as much current revenue (reduce current costs as much as possible) and ignore the impact this has on potential future revenues (and costs).
The
visionaries look at the
intangible value of goodwill today (i.e., cutting a good customer a break) in the expectation that that goodwill will come back in the form of higher future revenues (and lower future costs).
Sadly, in all too many cases, the bean counters are winning.
Smart companies and smart managers know that the best strategy is to always "leave a little money on the table." Companies that squeeze their suppliers and their customers out of every last nickel may achieve some short term financial benefit. But, longer term, those suppliers and customers take their business elsewhere.