Originally Posted by jujube
Saw this in Tuesday's March 14th Book Review section of the WSJ by John Carroll:
Which airline did I fly as frequently as possible as I traveled often for the next several years? This is not a trick question. American, on my account alone, lost more than $150,000 in revenue to United.
^
Nice story. A few years back, before I was so committed (locked in) to United, I tried to change a Continental reservation (ORD-EWR) on short notice when my mother was having emergency surgery. They wanted $1000 for it. I found a $250 short-notice trip on ATA (from Midway) instead. For the next few years, I refused to fly Continental.